Unable to get the WiFi signal
First day using Fizz modem. Follow the instructions to build my internet but there’s no 2.4G light like instruction mentioned. I can’t find my WiFi signal and I’ve replugged power supply and reset by pressing the small button the modem several times. Unfortunately, nothing changed. Power light and internet light are green, down and upstream light are blue. Could you guys please teach me how to fix it? It’s quite frustrating…
Answers
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Leve it like this without touching anything. Modem needs time in order to do all the updates and to setup properly.
Give a good 30 minutres and see how things evolve.
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Thanks for your advice. 30min passed, nothing happened 🥲should I wait for longer?
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it might be in bridge mode which is weird. Can you connect via an ethernet cable?
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@IsE Connected. Ethernet lights on stable but no internet and my laptop shows it’s unrecognized…
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@IsE I also tried the network diagnostics and it said “doesn’t have a valid IP configuration”🥲Sorry, but I get more confused right now…
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Hi @Heartache123 ,
Try to check the IP given when you are connected with the ethernet cable
open the command prompt (Win+R type cmd) and type ipconfig
if you have the IP 192.168.100.x it can means that you did not configured your modem https://fizz.ca/en/faq/how-install-my-wi-fi-modem
If you have 192.168.0.x it must work
However,
try to connect to the web interface http://192.168.100.1/login.htm or 192.168.0.1
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* Sign into your account
* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
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* Choose the option 💬 chat
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Hello Heartache123,
I am sorry to hear about this situation.
I just verified your connection and the modem is still trying to connect.
Please perform a factory reset by keeping the small reset button from the back of the modem pressed for at least 20 seconds.
Once the modem restarts, please make the initial set up again.
Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
If by any chance the issue still persists after that please contact our support team for further investigations.
Have a lovely day,
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Factory reset will solve it.
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