Unable to get the WiFi signal

Options
Heartache123
Heartache123 Posts: 4 ✭✭
in Internet

First day using Fizz modem. Follow the instructions to build my internet but there’s no 2.4G light like instruction mentioned. I can’t find my WiFi signal and I’ve replugged power supply and reset by pressing the small button the modem several times. Unfortunately, nothing changed. Power light and internet light are green, down and upstream light are blue. Could you guys please teach me how to fix it? It’s quite frustrating…

3E5AC1B8-9256-47F8-A91D-DB6071BF9CD6.jpeg


Answers

  • Mataze
    Mataze Posts: 2,070 ✭✭
    Options

    Leve it like this without touching anything. Modem needs time in order to do all the updates and to setup properly.

    Give a good 30 minutres and see how things evolve.

  • Heartache123
    Heartache123 Posts: 4 ✭✭
    Options
    https://forum.fizz.ca/en/discussion/comment/6587092#Comment_6587092

    Thanks for your advice. 30min passed, nothing happened 🥲should I wait for longer?

  • IsE
    IsE Posts: 107 ✭✭
    Options

    it might be in bridge mode which is weird. Can you connect via an ethernet cable?

  • Heartache123
    Heartache123 Posts: 4 ✭✭
    Options

    @IsE Connected. Ethernet lights on stable but no internet and my laptop shows it’s unrecognized…

  • Heartache123
    Heartache123 Posts: 4 ✭✭
    Options

    @IsE I also tried the network diagnostics and it said “doesn’t have a valid IP configuration”🥲Sorry, but I get more confused right now…

  • Mike
    Mike Posts: 20,751 ✭✭
    edited September 2021
    Options

    Hi @Heartache123 ,


    Try to check the IP given when you are connected with the ethernet cable

    open the command prompt (Win+R type cmd) and type ipconfig

    if you have the IP 192.168.100.x it can means that you did not configured your modem https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    If you have 192.168.0.x it must work


    However,

    try to connect to the web interface http://192.168.100.1/login.htm or 192.168.0.1


    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 19,172 admin
    Options

    Hello Heartache123,

    I am sorry to hear about this situation. 
    I just verified your connection and the modem is still trying to connect. 
    Please perform a factory reset by keeping the small reset button from the back of the modem pressed for at least 20 seconds. 
    Once the modem restarts, please make the initial set up again.
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
    If by any chance the issue still persists after that please contact our support team for further investigations. 

    Have a lovely day,
    -Alex

  • gogoer
    gogoer Posts: 48 ✭✭
    Options

    Factory reset will solve it.

Categories