My home internet dropped - Montreal

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Ikaissou
Ikaissou Posts: 9 ✭✭

I live in Montreal and my home internet dropped at around 9:40 this morning. Is someone else having the same issue?

Answers

  • Anne-Tso
    Anne-Tso Posts: 11 ✭✭
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    my router looks normal but the connection comes and goes. first time this happens.

  • PAVEL N.
    PAVEL N. Posts: 1 ✭✭
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    The same here

  • ygravel001
    ygravel001 Posts: 27 ✭✭
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    Same here, Laval.

  • Deividdo
    Deividdo Posts: 6 ✭✭
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    Hi all. It seems my internet is down and won’t reconnect after a mini power outtage in Hochelaga. Have restted the modem twice, no luck. Anybody having the same issue?

  • ygravel001
    ygravel001 Posts: 27 ✭✭
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    Same here, Laval.

  • espresso
    espresso Posts: 2 ✭✭
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    Same. Verdun

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Anne-Tso


    Hi,

    I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Axterix04
    Axterix04 Posts: 5 ✭✭
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    Same here

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Ikaissou


    Hi,

    I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    I know there was a massive power glitch earlier this morning, and affected a very wide area. I was on a Teams meeting, and we were at least 10 people, from various areas of montreal/laval and south shore, and many of us experienced the glitch at the same time. Many of us were not disconnected since we have UPS devices on our equipment, but those who didn't did freeze up for a few seconds before they came back.

    It may have affected a few optical repeaters in the videotron network also.

  • Axterix04
    Axterix04 Posts: 5 ✭✭
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    Same here, downtown

  • Anne-Tso
    Anne-Tso Posts: 11 ✭✭
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    oh wow! thanks for sharing!

  • Deividdo
    Deividdo Posts: 6 ✭✭
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    fizz status says everything’s fine. What donwe do from here, just wait it out?

  • Marcelo S. #23044
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    My internet connection stopped to work around 9h40 today.

    What's happening?

  • Deividdo
    Deividdo Posts: 6 ✭✭
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    Same here in Hochelaga

  • Marcelo S. #23044
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    Same in Le Plateau Mont-Royal

  • pachesnel
    pachesnel Posts: 2 ✭✭
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    Same in villeray!

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    I know there was a massive power glitch earlier this morning, and affected a very wide area. I was on a Teams meeting, and we were at least 10 people, from various areas of montreal/laval and south shore, and many of us experienced the glitch at the same time. Many of us were not disconnected since we have UPS devices on our equipment (but we heard UPS kick in), but those who didn't did freeze up for a few seconds before they came back.

    It may have affected a few optical repeaters in the videotron network also.

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    I know there was a massive power glitch earlier this morning, and affected a very wide area. I was on a Teams meeting, and we were at least 10 people, from various areas of montreal/laval and south shore, and many of us experienced the glitch at the same time. Many of us were not disconnected since we have UPS devices on our equipment, but those who didn't did freeze up for a few seconds before they came back.


    It may have affected a few optical repeaters in the videotron network also.

  • Emporium
    Emporium Posts: 2,303 ✭✭
    Options

    I know there was a massive power glitch earlier this morning, and affected a very wide area. I was on a Teams meeting, and we were at least 10 people, from various areas of montreal/laval and south shore, and many of us experienced the glitch at the same time. Many of us were not disconnected since we have UPS devices on our equipment, but those who didn't did freeze up for a few seconds before they came back.

    It may have affected a few optical repeaters in the videotron network also.

  • lightninginsky
    lightninginsky Posts: 1 ✭✭
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    same here, NDG

  • Emeric-Valentine
    Emeric-Valentine Posts: 171 ✭✭
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    Same here Hochelaga

  • pachesnel
    pachesnel Posts: 2 ✭✭
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    same here, villeray

  • YobRiv
    YobRiv Posts: 1 ✭✭
    edited September 2021
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    Same here Terrebonne

  • Mylene A. #37652
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    Here also I'm in saint-henri montreal

  • JUAN DAVID ABREO
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     is internet down here in Boisbriand QC?

  • dazhuang
    dazhuang Posts: 2 ✭✭
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    Same. Candiac

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @JUAN DAVID ABREO


    Hi,

    I think so, many users have reported this issue...

  • Doan2021
    Doan2021 Posts: 4 ✭✭
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    Same in Longueuil

  • Whizz
    Whizz Posts: 19,150 admin
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    Hi All,

    Please note that we are currently experiencing difficulties with our internet service. Please restart your modem, wait a few minutes and the service should return to normal.

    Thank you for your understanding.

    The Fizz Team

  • Eugene T.
    Eugene T. Posts: 4 ✭✭
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    Same in La Prairie, but now it's back.

  • Ikaissou
    Ikaissou Posts: 9 ✭✭
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    It is back on my side. Verdun.

  • pperras66
    pperras66 Posts: 4 ✭✭
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    Il me semble que cela arrive souvent depuis environ 2 semaines!?!?! En plein jour quand tout le monde télétravaillent!!!

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    Yup.. Many people have reported it in various parts of Montreal and surrounding areas off island.

    I know there was a massive power glitch earlier this morning, and affected a very wide area. I was on a Teams meeting, and we were at least 10 people, from various areas of montreal/laval and south shore, and many of us experienced the glitch at the same time. Many of us were not disconnected since we have UPS devices on our equipment (but we heard UPS kick in), but those who didn't did freeze up for a few seconds before they came back.

    It may have affected a few optical repeaters in the videotron network also.

    I would have assumed that their equipment would be back online already. A Power cycle of your modem at this stage would not hurt also.

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    opos.. sorry for the multiple posts in this thread.. Looks like my laptop needed a reboot :) Doing strange things..

  • modraza
    modraza Posts: 4 ✭✭
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    Back in Plateau too, but I've lost faith now. When it was down there was no way to connect/call FIZZ to report the outage. Twitter hasn't been updated since 2020, and fizz.ca was offline.

  • pperras66
    pperras66 Posts: 4 ✭✭
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    Do we know if Videotron's customer have the same problem???

  • Yanis G.
    Yanis G. Posts: 12 ✭✭
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    Same in Rivière des prairies 👍

    I work from home and this isn't a good time for a bug like that

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    Pretty sure it is, since it is all the same lines, same equipment on their end, and same network overall.

  • Brian S. #39943
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    Lost internet around 9:40, Montreal. Came back around 10:25.

    Videotron also lost internet service.

  • RanRan
    RanRan Posts: 3 ✭✭
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    Mine in Montreal still doesn’t work…. I am going mad right now, no one from the customer service is responding to my problem. I can’t believe that I wasted my whole morning fixing this funny problem and it still doesn’t work.🤡

  • JCFLO
    JCFLO Posts: 2 ✭✭
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    Is there something else we can do beside restarting and resetting the modem? It hasn't worked for almost 2 hours now.

  • Deividdo
    Deividdo Posts: 6 ✭✭
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    Back online as of 30 mins ago in Hochelaga

  • Manon J. #31266
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    Même chose à cowansville j'ai redémarrer et marche pas plus

  • marinee
    marinee Posts: 10 ✭✭
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    Its a 12:06 pm and i dont have internet since 9:30. I need to work, and the fucking internet not worksss. Some one has internet maintenant?

  • RanRan
    RanRan Posts: 3 ✭✭
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    Same here, still doesn’t have internet, no body from the customer service responses to my questions at all tho.

  • Ikaissou
    Ikaissou Posts: 9 ✭✭
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    Here is the answer that I got from Fizz:


This discussion has been closed.