My Data is not working since 2 weeks
Hi,
I have been trying to use my data for the last 2 weeks and I can't have access. I didn't do anything new to my phone or plan.
On August 9th, I couldn't have calls for more than 10 minutes and after that day my data dosen't work. I can call now for more than 10 minutes, that problem is fix, but not the data.
Can someone help me, please?
Answers
-
Hi Gloria,
If you have verified the APN settings ( https://fizz.ca/en/faq/what-are-fizz-network-settings-apn ) on your phone (just in case), I would suggest contacting a customer service agent. We are mostly users here, like yourself, so we don't have access to anything in your account.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
If you have problems with the chat, try using a different browser, and/or maybe switching to/from english/french. I have seen issues sometimes when using one language, but the other one works.
0 -
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method.
0 -
Hello Gloria,
I am sorry to hear that you can't use the mobile data.
I have verified your account, and everything is in order, so please contact us in private in order to help further and find a solution. You can also try the steps from our FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Here you can find the ways to reach us: https://fizz.ca/en/contact-us
Have a great day!
-Adelina0
