My Data is not working since 2 weeks

Hi,

I have been trying to use my data for the last 2 weeks and I can't have access. I didn't do anything new to my phone or plan.

On August 9th, I couldn't have calls for more than 10 minutes and after that day my data dosen't work. I can call now for more than 10 minutes, that problem is fix, but not the data.

Can someone help me, please?

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,101

    Hi Gloria,

    If you have verified the APN settings ( https://fizz.ca/en/faq/what-are-fizz-network-settings-apn ) on your phone (just in case), I would suggest contacting a customer service agent. We are mostly users here, like yourself, so we don't have access to anything in your account.


    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    If you have problems with the chat, try using a different browser, and/or maybe switching to/from english/french. I have seen issues sometimes when using one language, but the other one works.

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,101

    Other means of contact



    CHAT however is the quickest method.

  • Whizz
    Whizz Posts: 13,418

    Hello Gloria,

    I am sorry to hear that you can't use the mobile data. 
    I have verified your account, and everything is in order, so please contact us in private in order to help further and find a solution. You can also try the steps from our FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    Here you can find the ways to reach us: https://fizz.ca/en/contact-us
    Have a great day!
    -Adelina

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