Cant send message with Fizz, error 38

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John774
John774 Posts: 2 ✭✭
in My Mobile

I keep getting error 38 everytime i try to send text messages. I can receive text messages, but i cannot send message, nor can i call or get called by anyone. When i call, it tell me that my current plan does not allow it, even though i have Canada wide coverage.

I has been 5 days since it started, 4 since my ticket has been open. Now one day would be understandable, but how am I supposed to deal with 5 days (an counting) of being unreachable.

I don't know what to do, please help.

Best Answer

  • Whizz
    Whizz Posts: 19,159 admin
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    Hi Jonathan,

    Iunderstand and I'm sorry to learn about the inconvenience.

    I checked on our end and a ticket was opened in this situation a few days ago.

    Youwill be notified by us via email once a solution has been found by our secondary team.
    You can check on the ticket's progress from your Fizzaccount under My settings->My tickets.

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

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