I can't receive call since my last payment

Eric_St_cyr
Eric_St_cyr Posts: 2 ✭✭

Hi i can call but cannot receive call on my mobile phone why?

Best Answer

  • Whizz
    Whizz Posts: 18,809 admin
    Answer ✓

    Hi Eric,
    Thank you for letting us know about this situation.

    Please check under your phone's carrier settings, uncheckthe automatic selection option and choose the 1st Fizz EXT option thatappears, then manually choose Fizz.
    Following this, kindly go to Settings->Mobile networks->Network mode and select GSM/WCDMA auto.

    Once that is done, restart your phone and test to see if you can receive calls.

    More details on how to remedy this can be found here:
    https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

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