I can't receive call since my last payment

Hi i can call but cannot receive call on my mobile phone why?

Best Answer

  • Whizz
    Whizz Posts: 15,956
    Answer ✓

    Hi Eric,
    Thank you for letting us know about this situation.

    Please check under your phone's carrier settings, uncheckthe automatic selection option and choose the 1st Fizz EXT option thatappears, then manually choose Fizz.
    Following this, kindly go to Settings->Mobile networks->Network mode and select GSM/WCDMA auto.

    Once that is done, restart your phone and test to see if you can receive calls.

    More details on how to remedy this can be found here:

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!



  • Where can i call to fix this a chat room is not gonna do it

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,183
    edited August 2021


    Hi, there's no other way to contact the customer service...

    If you really want to resolved this problem, you can contact them by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,183

    You can also do it on Facebook: https://facebook.com/fizzca.

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