Im I the only one that i have money that pass on my credit card ans thats not my account bill ?

Let me know i dont understand and i dont find the answer on my account too …

Best Answer

  • Whizz
    Whizz Posts: 18,785 admin
    Answer ✓

    Hi Dannyka,

    Thankyou for reaching out to us.

    Checking on my end, I can see that yesterday a refund of 16.85$ was issued towards your credit card.
    This appears to be a prorated refund for your cancelled Internet plan.

    Youwill receive the respective sum on your credit card in a few businessdays.
    You'll also be able to see this under My plans->Transaction history from yourend:
    https://fizz.ca/en/transaction-history

    Regarding the abnormal charge that you saw in your bank statement,  Ihighly recommend and kindly invite you to contact us directly so wecould assist you with this matter as soon as possible.

    Hereyou can find more information about how you can do that:https://fizz.ca/en/contact-us

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

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