Im I the only one that i have money that pass on my credit card ans thats not my account bill ?

Let me know i dont understand and i dont find the answer on my account too …

Best Answer

  • Whizz
    Whizz Posts: 14,265
    Answer ✓

    Hi Dannyka,

    Thankyou for reaching out to us.

    Checking on my end, I can see that yesterday a refund of 16.85$ was issued towards your credit card.
    This appears to be a prorated refund for your cancelled Internet plan.

    Youwill receive the respective sum on your credit card in a few businessdays.
    You'll also be able to see this under My plans->Transaction history from yourend:

    Regarding the abnormal charge that you saw in your bank statement,  Ihighly recommend and kindly invite you to contact us directly so wecould assist you with this matter as soon as possible.

    Hereyou can find more information about how you can do that:

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!



  • im i the only one that i have a bill that pass on my credit card and thats not my account bill ????

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185


    Hi, I suggest you to contact the customer service by opening this link: and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    You can also do it on Facebook:

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,181
    edited August 2021

    I do not have this problem, contact the support to check with them and let them investigates your problem

    You can chat in direct

    * Sign into your account

    * Follow the link on this page:

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter:

    By private message on Facebook:

  • It may be an issue with your credit provider. Try calling them too

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