Fizz #118621

Hi @WillCM,

Thank you for the updates and I'm sorry you're still experiencing these difficulties.

Rest assured, I've re-opened and updated your ticket, then asked our team to investigate this further.

You will be notified by us via email once a solution has been found by them.

You can check on the ticket's progress from your Fizz account under My settings->My tickets.

Thank you very much for your understanding, patience and collaboration.

Have a good one!

Andrei