can not find the chat bubble

Shanabo
Shanabo Posts: 1 ✭✭
in My Mobile

What is your working hours?

Answers

  • Ebpomtl
    Ebpomtl Posts: 5 ✭✭
    edited July 2021

    Hi !

    According to : https://fizz.ca/en/contact-us, you can contact them on Messenger, Twitter, Whatsapp and iMessage.

    Might want to ask your question the forum to get a faster answer.

    For chat : https://forum.fizz.ca/en/discussion/1815668/getting-bubble-chat-time.

    They are available from 07:00- 22:0 weekdays and 10:00 - 18:00 week ends and you will need your ad-blocker off. The bubble will not be showing if no tech is available or too many people in line

  • Whizz
    Whizz Posts: 23,079 admin

    Hi Shanabo,

    Thankyou for reaching out to us.

    We, in fact, never close, we work 24/7, 365/366 days/year, non-stop.

    Ourcustomer service is 100% digital which means that we communicate withour customers only via Facebook Messenger, WhatsApp Messenger, Livechat and e-mails.

    Hereyou can find more information about how you can contact us:https://fizz.ca/en/contact-us


    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!
    Andrei

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6579192#Comment_6579192

    Hello Andrei,

    thanks for confirming this. Some forum users are saying otherwise without showing sources.

    Then again, Fizzca on Facebook mentions hours (https://www.facebook.com/fizzca). Either it is a mistake or an update is required.

    image.png


    And the last paragraph on the solutions page (https://fizz.ca/en/solutions) suggests business hours. That too seems to require a fix.

    image.png


  • Idefizz
    Idefizz Posts: 2,997 ✭✭

    Hello @Shanabo

    To find the Fizz chat bubble and chat with a Fizz representative:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    Bulle de clavardage (en-watermarked+).gif

    ALTERNATIVES


    The ❔ not visible or does nothing? Make sure…

    • you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
    • you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • try in incognito mode
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)


This discussion has been closed.

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