Getting the bubble Chat every time!

ReneD
ReneD Posts: 1,810

I procede in that order an I get the Chat bubble on almost every time between opening hours!

 

1 - Login to your acount;

2- Go to any FAQ from the Solution Hub page;(ex: https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail)

3- Wait a few seconds, the Chat bubble should apear in the right bottum corner of your brorwser.

4- Click on the chat bubble and put question in the message area, it will tell your position in the waiting line.

That's it!

Answers

  • Do they even have chat anymore? I haven't seen the chat bubble once in the last three days (yes, popups are allowed, and I'm logged in).
    I've tried direct message on facebook, no response.
    I've tried using the community hub (https://community.fizz.ca/questions/1863021-home-address-subscription-area-fizz-ext-home-can-force-fizz), but the answer was to contact them.
    I know I can use the "complaint" form in my account page, but this isn't a complaint, I just want some help.
  • Whizz
    Whizz Posts: 8,233
    Hi Matthew,
    Yes, we still have the chat as a form of contact :)
    Maybe you were trying to contact us on a pretty busy day and that's why you were unable to get in line with us, sorry for the inconvenience.
    -Luciana
This discussion has been closed.