Anyone else facing internet issue?
Around 9PM on 23rd April, my home internet is getting slow, very slow, and death. I cannot open website even Google.com through any device is connected to the modem, I tried to connect to the modem via mobile app, sometime it says that "cannot connect your modem", troubleshooting cannot solved, I restart the modem but the issue presis. And always says "error" when I do the speed test in app. I tried restart modem again, and wait, and no luck, until now, 3 hours passed, no devices can open a web page, my Win10 says "connected, internet access", my phone is connected, but it just not working. My modem is dying? Or my home internet having an issue? I power off the modem and wait for a minute then power on it, no luck. What should I do? I connect to the Fizz modem via wifi.
Best Answer
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Hi Rex,
I understand and I'm sorry to learn about the inconvenience.
Having checked in my tools, I can see that there is currently an incident reported in your area and this interferes with the network connection to that specific node. Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
Thank you very much for your understanding.Have a good one!
Andrei1
Answers
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For your information it is always a good practice to chat with Fizz since they can :
- verify if there is an incident or maintenance work carried out in your area affecting services.
- The following map could give some clues: https://downdetector.ca/status/videotron/map/
- Fizz' status page as well: https://fizz.ca/en/faq/status-services
- check your account status
- check your modem status:
- if it works within optimal parameters. They can check for package loss or broadcast congestion.
- if its signals are within functioning ranges
- its history (like recent signal fluctuations).
0 - verify if there is an incident or maintenance work carried out in your area affecting services.
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And now my network is down again.
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Nope, not on my side!
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