Router unable to sync
Best Answer
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Hello psymenouh,
I am sorry to hear about the situation you encountered.
I just verified and it appears there are some maintenance works done in your area.
Rest assured our team is working on it as we speak and the service will resume as soon as possible.
I apologize again for the inconvenience caused.
Have a great day,
-Alex0
Answers
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I have the same issue here. I am in H3S area too.
Is it still not working for you?
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Hi Psymenouh
There is no major outage reported, but there is a spike in outages
https://downdetector.ca/status/videotron/
https://forum.fizz.ca/en/discussion/2619926/panne-internet-montreal
I suggest you to notify/contact Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.
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Still not working...
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@Edouard A. #19056 also reported a similar problem in Ahuntsic this morning.
I suggested him to chat with Fizz to have a clear status.
Maybe it is a larger issue.
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Hi @psymenouh and @odd ,
if your Internet is essential (work, distance learning, etc.) and that
- you prefer not to move to another wifi (say from a nice neighbor with permission of course)
- you have a relatively abundant cellular data plan (else ask for data in the newly created Data Gifting↗️ category)
- you are comfortable with the settings of your operating system...
...then you could share your LTE connection in "tethering" mode to your computer.
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Service is back to normal. Thank you.
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Thanks for the feedback. It helps more than we think.
Have a good one!
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They should send an email went they have to do maintnance so people can act in consequence. In 2021 loose internet, event for few hours, is a big deal in my opinion.
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Seems like the service is down again...
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So sad sorry im sure they will refix it soon :)
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Hi I have the same problem at Brossard.
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You should start your own question if you want more help. This question seem already fixed. Have a nice day :)
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