Hi, I just signed up, in my account I see my profile, billing info and credit card but no....

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Rob
Rob Posts: 2 ✭✭
in Internet

...confirmation of my tech appointment set up for Wed March 24th or the internet plan I chose. In MY PLANS it just ask me if I want to get started and then wants me to start the process all over again including a time to for a tech to come and so on. Can anyone help?

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  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Rob,

    I am sorry to hear about this situation. 
    I can see that you contacted someone from the customer support team and he replied.
    Please continue the conversation there. 

    Have a lovely day,
    Alex 

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  • Pingu1no
    Pingu1no Posts: 122 ✭✭
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    Try going in My plans / Manage / Appointments. Do you see something there?

  • vanigh
    vanigh Posts: 328 ✭✭
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    Log out and Try again with a different browser, or clean the browser cache. if unscceful contact Fizz support by emal or chat.

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Okay, this seems to be a bug in the system.

    You can try the following:

    • Use a different browser
    • Use incognito mode
    • switch from mobile to desktop or vice-versa
    • contact support and they may schedule the appointment manually for you. My Profile -> Contact Forms -> little green question mark


    Bonne chance :-)

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