Activation

ErfanRahbarimehr
ErfanRahbarimehr Posts: 11 ✭✭
edited March 2021 in My Mobile

Hi!

I have bought a sim card and I wanted to transfer my number through the activation process.

I did it and have received an email for activation completion from fizz.

But I'm still "No Service" (after two hours of doing the activation process).

What should I do?

-My phone is unlocked.

--I responded request message for transferring the number from my former provider (although I did not receive any confirmation from the former carrier, I received the activation completion email from fizz)

Best Answer

  • Whizz
    Whizz Posts: 18,802 admin
    Answer ✓

    Hello ErfanRahbarimehr,

    Apologies for the encountered issue.

    I have verified your account and the mobile number transfer appears to be confirmed and completed. Please perform a quick power reboot for your phone and if the issue still persists, please test your sim card in a different phone.

    A few more helpful tips can also be found here:

    https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only

    Thank you for your understanding.

    Have a good day.

    Catalin

Answers

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