Activation

ErfanRahbarimehr
ErfanRahbarimehr Posts: 4
edited March 23 in My Mobile

Hi!

I have bought a sim card and I wanted to transfer my number through the activation process.

I did it and have received an email for activation completion from fizz.

But I'm still "No Service" (after two hours of doing the activation process).

What should I do?

-My phone is unlocked.

--I responded request message for transferring the number from my former provider (although I did not receive any confirmation from the former carrier, I received the activation completion email from fizz)

Best Answer

  • Whizz
    Whizz Posts: 8,526
    Accepted Answer

    Hello ErfanRahbarimehr,

    Apologies for the encountered issue.

    I have verified your account and the mobile number transfer appears to be confirmed and completed. Please perform a quick power reboot for your phone and if the issue still persists, please test your sim card in a different phone.

    A few more helpful tips can also be found here:

    https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only

    Thank you for your understanding.

    Have a good day.

    Catalin

Answers

  • Pingu1no
    Pingu1no Code de référence ▬ 4YCK9 ▬ Referral code ▬ 4YCK9 ▬Posts: 122
  • Idefizz
    Idefizz 🌈💰️🌞═══⇒5+1GB➕💲25►REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE◄25💲➕5+1Go ⇐═══🎁≤2021-05-29✔️Posts: 1,422

    Hi @ErfanRahbarimehr ,

    It could indeed take a couple of hours.

    In the meantime try one or all or the following:

    • go in airplane mode and back
    • reboot the phone
    • shut down phone, remove SIM, put back SIM, start phone. That works miracles sometimes.


  • Whizz
    Whizz Posts: 8,526

    Hello ErfanRahbarimehr,

    Apologies for the encountered issue.

    I have verified your account and the mobile number transfer appears to be confirmed and completed. Please perform a quick power reboot for your phone and if the issue still persists, please test your sim card in a different phone.

    A few more helpful tips can also be found here:

    https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only

    Thank you for your understanding.

    Have a good day.

    Catalin

  • StefanM
    StefanM * Code référence/referral code 25$ -> ALXMQ *Posts: 995

    Although it can take a couple of hours, usually it doesn’t take more than 30 - 60 minutes for the transfer to be completed. The fact that you have ‘no service’ indicates to me that the activation wasn’t done properly. Before you do anything else, please contact support. My Plans -> Contact Forms -> little green question mark.

    They need to have a look at it to make sure nothing goes wrong. Transferring phone numbers is always an important step so always be safe than sorry :)

  • I update my software to the latest version, but the pop-up for carrier settings update did not show up. I did the instruction for this case too. 

    Now in the "About" section, the carrier is "fizz 45.0". but still, it is "No service"

  • Idefizz
    Idefizz 🌈💰️🌞═══⇒5+1GB➕💲25►REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE◄25💲➕5+1Go ⇐═══🎁≤2021-05-29✔️Posts: 1,422

    And what about the other solutions provided in this page? Namely :

    • rebooting the device
    • removing/replacing the SIM card
    • trying the SIM in another phone

    Any results to those?

  • Apparently, my device has been reported as "lost" or "stolen." I checked with the Apple support center, and they said that they did not lock the phone or put it on the blacklist for such a report, and it is all about the carrier. So what should I do now?

  • Idefizz
    Idefizz 🌈💰️🌞═══⇒5+1GB➕💲25►REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE◄25💲➕5+1Go ⇐═══🎁≤2021-05-29✔️Posts: 1,422

    Check your IMEI (dial *#06#) on the following site to confirm if it was declared lost (2 queries per day max):

    .

    A bit more info on that topic at Fizz : https://fizz.ca/en/faq/lost-stolen-blacklist

  • I checked it and it is on the blacklist, I do not know why! Since I bought it as new in Iran. What should I do now?

  • Idefizz
    Idefizz 🌈💰️🌞═══⇒5+1GB➕💲25►REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE◄25💲➕5+1Go ⇐═══🎁≤2021-05-29✔️Posts: 1,422

    I've never been in that situation but since only a wireless provider can put it on the black list, I'd try to go to that source so they can remove it. But you'll probably need to show a proof that it's yours.

  • Thanks,

    Do you mean invoice or something? My phone is not new! It is an iPhone 8 that I bought 3 years ago. How can I prove it?

  • Idefizz
    Idefizz 🌈💰️🌞═══⇒5+1GB➕💲25►REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE◄25💲➕5+1Go ⇐═══🎁≤2021-05-29✔️Posts: 1,422

    In Canada I'd show an invoice or a receipt, electronic or paper, or rarely maybe a credit card trace could work for some items; not sure how it goes in Iran. This goes beyond my knowledge but if you got it new maybe write your seller an email to see if there was some mistake made on their part.

    Before that I'd write Device Check Canada on their contact us page to get more info about how your IMEI got on their list.

  • Whizz
    Whizz Posts: 8,526

    Hello ErfanRahbarimehr,

    I am sorry to hear about this situation. 
    Since the phone was not blocked from our side there isn't anything we can do to help in this situation.
    I recommend following the instructions Idefizz provided. 
    Hope you will get this fixed. 

    Have a good one,
    Alex

This discussion has been closed.