how activate my sim card ( iphone XS )

junior
junior Posts: 1 ✭✭
in My Mobile

The phone need a QR code. They tell my my card is actived but my phone don't read the card

Best Answer

  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hello junior, 

    Apologies for the situation encountered. 

    You can find our contact methods by following the FAQ  https://fizz.ca/en/contact-us

    You can also try looking at any FAQ, such as https://fizz.ca/en/faq/how-test-my-fizz-line, and on the bottom right-hand side there's a question mark, over there you can find our quick contact methods. 

    Regarding your questions, I had a quick look into your account and from our end, the plan is active and working.

    Therefore, I suggest you contact us privately to have a deeper look.

    Thank you for your understanding.

    Have a good one.

    -Bogdan

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    Are you sure your phone is not sim lock ? Im not a Iphone user but why do you need a QR code ? QR code is not for esim only ?

  • Idefizz
    Idefizz Posts: 2,997 ✭✭

    Hey @junior

    About card reading issues: sometimes just reinserting the card can do wonders. Try it. Otherwise going in airplane mode and back could help too.

    Also what tells you you need a QR code? The phone itself? If so, this Fizz thread with a similar problem iPhoneXS says you could do otherwise. https://forum.fizz.ca/en/discussion/2564281/cellphone-transfer-issue

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    Thanks @Idefizz so its confirm the QR code are for esim ( a virtual sim). Fizz dont offert esim so you should use a true sim (just insert in in the phone).

  • junior
    junior Posts: 1 ✭✭

    how i can call them? i try all this the carte sim dont work

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    If the sim card dont work i think your phone is sim lock. Where do you but the phone ? From another provier ?

    Check if your phone is sim lock : https://fizz.ca/en/faq/how-do-i-unlock-my-phone

    If its the cas contact the seller and ask for the unlock code. If its not unlock i dont no can you try the sim card in another phone to check if she is broken ?

  • junior
    junior Posts: 1 ✭✭

    dont work on a other phone. how i can call them?

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Hmm, the phone usually doesn't ask for a qr code unless its an esim. The fact that it doesn't work on a different phone indicates to me that the simcard might be broken. Please contact Fizz support.

    My Profile - Contact Forms - little green question mark.


    Hope that helps! Good luck.

  • junior
    junior Posts: 1 ✭✭

    how do you have a link

  • Idefizz
    Idefizz Posts: 2,997 ✭✭

    @junior Yes use a FAQ page.

    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    2. Look bottom right for the big green question mark
    3. Click it, a bubble will appear
    4. Submit your question with possibly a relevant screenshot
    5. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
    6. ALTERNATIVELY, try leaving a message on Facebook Messenger, iMessage or Twitter private.


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