Cellphone transfer issue?

Phanie

I just recently changed Iphones but was already with fizz. The new iphone (X S) is asking me for a qr code in order to have my mobile plan, but I can't find the qr code anywhere nor the information it is asking for if i try to enter the information manually (SM-DP+ address ?)
Thank you!

Mike

Hi Phanie

Fizz does not have the eSIM, therefore you need to insert the SIM on the phone

https://support.apple.com/en-ca/guide/iphone/iph3f11fba92/ios

Gregory C. #1999

I would insert SIM into phone

Emmanuel S. #36497

As mike said, that sounds like eSIM, just put in the sim and you should be good to go

StefanM

Yep, sounds like esim! Make sure you insert the physical Fizz SimCard