Why have I been charged twice for my internet service?

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Gabriel T. #41673
Gabriel T. #41673 Posts: 1 ✭✭
in About my account
I've got a sms saying me to update my cc info but instead I've been charged twice for february internet service.

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  • Dgjf
    Dgjf Posts: 3,052 ✭✭
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    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • Mestapha
    Mestapha Posts: 154 ✭✭
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    Hi Gabriel, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • oberon
    oberon Posts: 90 ✭✭
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    Yes many customers are experiencing issues with February payments.
  • Kariann
    Kariann Posts: 98 ✭✭
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    It's a known bug at the moment. Please avoid to contact support for this. They know that probleme and they need time to resolve it. If it still the case in couples days, then, ask support for help!
    Have a great day! :)
  • MTeasdale
    MTeasdale Posts: 137 ✭✭
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    Look around, there is like a dozen of threads on this subject. It seems like a widespread issue today.
  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
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    Known issue. Fizz is working on it.
  • Whizz
    Whizz Posts: 19,098 admin
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    Hello Gabriel,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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