Why have I been charged twice for my internet service?
Gabriel T. #41673
Posts: 1 ✭✭
I've got a sms saying me to update my cc info but instead I've been charged twice for february internet service.
9
Answers
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Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day3
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Hi Gabriel, The same issue happens to other today..... Hope everything will be ok soon!
If there is a problem, you can contact Fizz support for help.
https://fizz.ca/en/contact-us3 -
Yes many customers are experiencing issues with February payments.3
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It's a known bug at the moment. Please avoid to contact support for this. They know that probleme and they need time to resolve it. If it still the case in couples days, then, ask support for help!
Have a great day!3 -
Look around, there is like a dozen of threads on this subject. It seems like a widespread issue today.2
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Known issue. Fizz is working on it.1
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Hello Gabriel,
Apologies for the unpleasant situation.
I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
Thank you for your understanding.
Have a good day.
Catalin0
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