Payment failure?

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Patrick F. 89960
Patrick F. 89960 Posts: 1 ✭✭
in About my account
I was charged twice then received an email saying the card # didn’t work.
Also, impossible to access the chat.

Answers

  • Dgjf
    Dgjf Posts: 3,052 ✭✭
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    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • NinjaBunga
    NinjaBunga Posts: 201 ✭✭
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    Multiple member have reported this issue this morning. Fizz should be aware of this issue by now :P
  • Yassine B. 90003
    Yassine B. 90003 Posts: 1 ✭✭
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    Same thing happened with me !!
  • cristi
    cristi Posts: 223 ✭✭
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    Sorry about that Patrick.
  • Whizz
    Whizz Posts: 19,096 admin
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    Hello Patrick,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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