Credit card charged twice and received email saying to update payment info?

Alexandre G. 89904
Alexandre G. 89904 Posts: 1 ✭✭
in About my account
I seem to be having this issuel and it all happened between 12 AM to 3 AM. Also got an email and text at 3:30 AM saying to update payment methods because apparently it was expired while its not.

Answers

  • Whizz
    Whizz Posts: 19,077 admin
    Hello Alexandre,
    Apologies for the situation encountered.
    Checking your account I could see that you have been double charged as you've mentioned. Because of this, a ticket for the technical team was created and they are working on a fix. Please rest assured we are doing our best to fix this as soon as possible and refund you the amount that you've been charged for.
    As soon as we will have news, we will let you know via e-mail.
    Have a good one.
    -Bogdan
This discussion has been closed.

Categories