Adjust plan?

Hi Amira,
Please reach out to support. They are able to help you adjust the plan manually. It seems it is a system error. We here at the forum are just fellow Fizz users.

Hi Amira

It does appear that your account has a glitch and you should contact Fizz support.

Please note that you must request any change at least 48 hours before your renewal.

To change your plan:
1. Go to My Plans in your Fizz account.
2. Scroll to the plan you wish to change.
3. Click on Manage and then Adjust your plan.
4. Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail).
5. As you adjust your plan details, you will see your new monthly fee in the box below.
6. When you like what you see, click Save Changes.
7. Changes take effect at the start of your next payment cycle.

Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.

You can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
4- The green chat bubble should appear after a few seconds in the bottom right corner.