My wallter went to 0 without me using it all ?

I added 5$ to my wallet to send SMS on 2020-11-26, looking at the history I then sent 12 5c message from then to 2020-12-21 and then when I went to send an SMS today it did not go thought, I had to add 5$ more (2020-12-23). Does money in the wallet expire? I'm not sure what's going on here. I also cannot see how to send you a message on messenger (I just have a messenger account, not Facebook) or whatsapp.

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,627
    Hi, Emmanuel
    It's not normal.
    The money in your wallet is not expiring.
    You can verify online your balance:
    Log to your Fizz account.
    Click on: My plan
    Click on: Manage my plan
    Click on: Wallet
    If you need to contact Fizz:
    Send a message to them by messenger.
  • So_AR
    So_AR Posts: 776
    contact fizz customer service
  • Hi Emmanuel,

    Sounds like a case for support, let us know how it goes and if you get it resolved. There are many post with payment issues on the forum today.
  • Whizz
    Whizz Posts: 8,454
    Hello Emmanuel,
    Thank you so much for your message. I checked your account and saw that you've reached us regarding this matter and one of my colleagues has already further helped with it, that the wallet information was just updated a bit later since indeed the information is not updated in real-time. You will also find more useful information on our page: https://fizz.ca/en/faq/where-can-i-see-list-of-my-wallet-transactions
    Thank you so much for your understanding and if you need further assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
    Have a great day and happy holidays!
    -Ioana
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