Wifi seems to be connected but doesn’t work

Hi Berk,

If your new billing cycle was due in this days, you should also check the transaction history to validate that the payment was processed.

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.


Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Hi Berk,
If it still does not work, do not hesitate to contact Fizz support for help.
First, log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.