Lights on on modem, still no internet?

Janek · November 2020

Out of no where the connextion of my internet went down. The lights are all working normally as they should, however there is no connection on my computer or phone. I have restarted it and even rebooted and it still will not work. Please help.

Mike · November 2020

Hi Janek

If your new billing cycle was due in this days, you should also check the transaction history to validate that the payment was processed.

Please double check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.

Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Whizz · November 2020

Hello Janek,
We're so sorry to hear about this situation. I kindly wish to tell you that I verified your account and the plan is active and in good standing, there are also no maintenance works carried out in the area. All your modem signals are within norms as well. I do notice a reboot was just performed today, based on the information you provided I can suggest disconnecting the devices from the network, reboot them then reconnect.
If the issue persists, please reach out to us with all the necessary information on the situation, including whether this is happening only via Wifi or Ethernet as well: https://fizz.ca/en/contact-us
Have a wonderful day!
Ioana

Lights on on modem, still no internet?

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