Lights on on modem, still no internet?

Out of no where the connextion of my internet went down. The lights are all working normally as they should, however there is no connection on my computer or phone. I have restarted it and even rebooted and it still will not work. Please help.

Answers

  • Whizz
    Whizz Posts: 8,549
    Hello Janek,
    We're so sorry to hear about this situation. I kindly wish to tell you that I verified your account and the plan is active and in good standing, there are also no maintenance works carried out in the area. All your modem signals are within norms as well. I do notice a reboot was just performed today, based on the information you provided I can suggest disconnecting the devices from the network, reboot them then reconnect.
    If the issue persists, please reach out to us with all the necessary information on the situation, including whether this is happening only via Wifi or Ethernet as well: https://fizz.ca/en/contact-us
    Have a wonderful day!
    Ioana
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