Account payment

Hi Mia
You need to associate the card with all your plans

1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.

Know you must also associate each plan you want to pay with that new card. This is not done automatically.

I believe that you skip the point 6


Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.


source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

You can contact Fizz support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!