Account payment

Mia A. #35727
Mia A. #35727 Posts: 1 ✭✭
in Your Fizz Account
Hello, my payment was rejected because my debit card expired, I changed the card before 10pm but the second attemp was not made on the new card and my phone plan is not working anymore. What should I do?

Answers

  • Mike
    Mike Posts: 21,690 ✭✭
    Hi Mia
    You need to associate the card with all your plans

    1- In your Fizz account, go to My Profile
    2- Click on Payment methods.
    3- Click on Add a new payment method to add your new payment method.
    4- Now make your way to My plans.
    5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
    6- Then, select the payment method you no longer want to us, and click on Delete.

    Know you must also associate each plan you want to pay with that new card. This is not done automatically.

    I believe that you skip the point 6


    Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.


    source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    You can contact Fizz support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • Mando1
    Mando1 Posts: 1,052 ✭✭
    Hi Mia,
    Should you need more help, do not hesitate to contact Fizz support by chat or via Facebook Messenger (sometimes easier this way).
  • Billy N. #35415
    Billy N. #35415 Posts: 248 ✭✭
    You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!
  • Whizz
    Whizz Posts: 23,494 admin
    Hello Mia,
    We're sorry to hear about this. I personally checked your account and saw that the payment was successful on 11/19 and the plan is active and in good standing. I suggest rebooting your phone to ensure your services work smoothly after this.
    If by any chance you still encounter a situation with your services, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
    Have a wonderful day!
    Ioana
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