internet fee questions
youngcheul
Posts: 1 ✭✭
in Internet
I canceled my internet plan. I am still paying the fee. What happened?
18
Answers
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Hi Youngcheul
Please logon your account to confirm the status. Have you already unsubscribed?
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Do you still have the modem? It must be mailed back to Fizz or there will a charge of $150+taxes for it.
You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.9 -
Youngcheul, are you talking about your monthly plan fee? If so Fizzy has the right link to unsubscribe. and also for the modem fee, which Fizz sometimes charges by mistake even though you gave back the modem. If you feel everything was done correctly, contact Fizz. It's always good practice to verify if your account has been closed to avoid being charged needlessly.8
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Hi. You have to be sure that you really cancelled it by going to your account / My plan. If is cancelled, just contact Fizz here https://fizz.ca/en/contact-us .6
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you can contact fizz customer service3
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youngcheu,
Are you sure you have canceled your Fizz internet plan and returned the modem??
See:
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
You can chat with the Fizz customer service if you need help.3 -
Thanks for the question3
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Hi. Contact Fizz, they will clarify you.7
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Hello Youngcheul,
I see that you've already reached us in private. A colleague of mine verified the transaction and haven't found it visible on the date that you've received it on your bank statement. You confirmed that it may be another one that you are aware about.
My colleague also send your case further to verify if your modem has been received by us. Once we'll have an update, we'll send you an email notification.
If there is anything else that we may help you to resolve, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu0
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