internet fee questions

I canceled my internet plan. I am still paying the fee. What happened?

Answers

  • So_AR
    So_AR Posts: 776
    you can contact fizz customer service
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,536
    youngcheu,
    Are you sure you have canceled your Fizz internet plan and returned the modem??
    See:
    https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
    You can chat with the Fizz customer service if you need help.
  • Thanks for the question
  • Whizz
    Whizz Posts: 8,258
    Hello Youngcheul,
    I see that you've already reached us in private. A colleague of mine verified the transaction and haven't found it visible on the date that you've received it on your bank statement. You confirmed that it may be another one that you are aware about.
    My colleague also send your case further to verify if your modem has been received by us. Once we'll have an update, we'll send you an email notification.
    If there is anything else that we may help you to resolve, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
    https://fizz.ca/en/contact-us
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a good one!
    Radu
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