Welcome to the Fizz Community Hub
internet fee questions
I canceled my internet plan. I am still paying the fee. What happened?
* 5 Go + 2 Go données avec 25$ code référence => 66KGA <= $25 Referral code with 5 GB + 2 GB data *
Please logon your account to confirm the status. Have you already unsubscribed?
Do you still have the modem? It must be mailed back to Fizz or there will a charge of $150+taxes for it.
You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one:
4- The green chat bubble should appear after a few seconds in the bottom right corner.
Youngcheul, are you talking about your monthly plan fee? If so Fizzy has the right link to unsubscribe. and also for the modem fee, which Fizz sometimes charges by mistake even though you gave back the modem. If you feel everything was done correctly, contact Fizz. It's always good practice to verify if your account has been closed to avoid being charged needlessly.
Daniela P. #33065
Hi. You have to be sure that you really cancelled it by going to your account / My plan. If is cancelled, just contact Fizz here
you can contact fizz customer service
code de référence: YJRSP, referral code: YJRSP
Are you sure you have canceled your Fizz internet plan and returned the modem??
You can chat with the Fizz customer service if you need help.
Olivier R. #3666
Thanks for the question
Michael P. 72994
Hi. Contact Fizz, they will clarify you.
I see that you've already reached us in private. A colleague of mine verified the transaction and haven't found it visible on the date that you've received it on your bank statement. You confirmed that it may be another one that you are aware about.
My colleague also send your case further to verify if your modem has been received by us. Once we'll have an update, we'll send you an email notification.
If there is anything else that we may help you to resolve, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
Have a good one!
This discussion has been closed.
It looks like you're new here. If you want to get involved, click one of these buttons!
Official Fizz communications
Welcome and join
About my account
Community user Guides
How the Community Hub works
Earning Perks when participating
Switch to Fizz
Create your plan
How it works?
Need a phone?
Activate my SIM
How it works?
Transfer my number
Fizz network settings
Status of our services