why me upload speed is so low?
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Answers
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Adrina you can reset your modem first to see if it helps. And check the speed directly in your modem too. Here some manuals to help you with your problem. https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If nothing helped reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
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Or you can send a message on messenger https://facebook.com/fizzca6 -
Hi Adrina
As per Lieux's suggestion, please try restarting your modem.
You can unplug the electrical wire from the outlet and wait a few minutes before retrying.
Let us know if it helps.5 -
Adrina, did you verify with a speed test to see how much your actually getting and in if it's in line with your plan? Are you on wifi or directly in the modem?6
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Hello Adrina,
I'm truly sorry to hear this! I kindly want to inform you that I checked your account, the plan is active and in good standing, there are also no maintenance works currently carried out in your area. Your modem signals are well within norms as well.
In this case, please try rebooting the modem as the others have suggested as well and please test both via Wifi and Ethernet, to see whether the situation happens in both cases. If after the reboot, the issue is ongoing, please reach out to us so we can make the needed verifications and further help: https://fizz.ca/en/contact-us
Have a lovely day,
-Ioana4
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