I must receive my referral code discount but again you did not pay it to me
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Behnaz
Posts: 2 ✭✭
why fizz does not keep its words and refuses to pay my discount?
25
Answers
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Behnaz, it's a shame that it's not easy for you! You have the proof that it's supposed to be honoured so keep reaching out to them, you're on the right track!12
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Behnaz,
Please, contact again the Fizz customer service by chat about it.11 -
You have to follow up with the service again. We are users like you here in the community.
Do you see it in Profile => Referral bonuses? If yes, what is the status?11 -
Keep going throught the chat. Not sure why you're not getting it.10
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As mentionned above, it's probably best to contact them again throught the chat. Fizz should care about your situtation.10
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Hi Behnaz
As others mention, if you qualify for the referral credit, you will see it on your account:
My Profile >> Referral bonuses
The credit is unlocked after the new customer makes their second payment. Once it is unlocked, the credit amount will be applied to your next bill of that plan.
If you are having issue with the credit, you can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends
4- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
Hi Behnaz,
If you qualify for the referral credit, you will see it on your account:
My Profile-> Referral bonuses
The credit is unlocked after the new customer makes their second payment. Once it is unlocked, the credit amount will be applied to your next bill of that plan.
More information on this can be found here:
https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz
If you are experiencing difficulties with this matter, you can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding.
Have a good one!
Andrei8
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