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Fizz sim card?
I got an email saying the sim card is delivered, but there is no mail on Saturday
Nadhir go to your door. That’s not Canada post but another carrier. See on your door or in your box mail.
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Please check your email for tracking info.
Is it by Canada Post? Fizz also use courier for SIM card delivery.
Usually they will just leave the SIM card at your door.
If it has been delivered, but you do not see it, you will need to notify Fizz and order a replacement.
france S. #3585
I received my first SIM card at my door and I received the second one from Canada Post. It took 4 business days (Canada Post)
Sylvain P. 1215
Yes their deliver even on saturday.
Ariane P. 70031
You are lucky don't need to wait a new card
If you live in Montreal or it's suburbs fizz sim is delivered by an incompetent courier company, they leave the sim envelope at the front entrance door, where thieves steal it most of the time.
Check the front entrance of your dwelling, if not there order another sim from fizz or get one from Couce tard store, once activated contact support they will refund you for the stolen one.
It's can also be delivered yesterday. The email is something delay
Can you please check if you entered the correct address on the order form?
If that is the case and the SIM was not delivered, I invite you to place a new order for a 2nd SIM card and I will issue a refund request for the 1st one that you didn't receive.
You also have the option to buy one from Couche-Tard:
Do let us know what the situation is.
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that:
Thank you very much for your understanding.
Have a good one!
Michael P. 72994
Hi Nadhir. How did that situation end? Did you receive the refund?
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