Fizz sim card?

I got an email saying the sim card is delivered, but there is no mail on Saturday

Answers

  • Whizz
    Whizz Posts: 8,273
    Hi Nadhir,
    Can you please check if you entered the correct address on the order form?
    If that is the case and the SIM was not delivered, I invite you to place a new order for a 2nd SIM card and I will issue a refund request for the 1st one that you didn't receive.
    You also have the option to buy one from Couche-Tard: https://fizz.ca/en/couche-tard-sim
    Do let us know what the situation is.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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