features requested ?
kingTheod
Posts: 210 ✭✭
here is my wish-list to improve fizz service: some missing features, lack of security, UX to strengthen,
would be great if Fizz Inc. adds some useful features in regards of beefing up your service thru Qc:
* add multi-factor authentication (2FA) to prevent fraudulent and unauthorized access to account
* phase out facebook and Twitter as official support platform: develop a dedicated fizz support platform. (facebook is well-known for harvesting people data!!)
* develop a Fizz app on Play store and App Store such as banks where we can safely download and use all fizz services within the app
* phase out 3rd party authenticator (Google and facebook) : you put your trust on them )-:
* improve UX regardless it's chrome-based browsers or Firefox, safari etc..
* i dont like to store my credit card online : easy for automatic payment but greatly increase consequence from hacks
* your twitter account is sleepy and poorly designed : no reference to website, no green badge to validate fizz
* cannot update myself my email : painful process, time consuming and outdated !
* bill is minimalist with no details about calls, time, to, from ...
* fizz.ca can sometimes behave weird : we have some bugs which should be addressed asap.
fizz is much better than a year ago...when i got so many random disruptions, forcing me to leave it for few months...
now it s much better : no more drop calls, 4g is stable and reliable, sms is fine. slightly more expensive but still very competitive.
next steps : enforce better services and improve online security
hacks , phishing, fraud, data privacy, web flaws and vulnerabilities have to be taken very seriously !
i'm done. hope you gonna pay attention to my / our demands (-:
would be great if Fizz Inc. adds some useful features in regards of beefing up your service thru Qc:
* add multi-factor authentication (2FA) to prevent fraudulent and unauthorized access to account
* phase out facebook and Twitter as official support platform: develop a dedicated fizz support platform. (facebook is well-known for harvesting people data!!)
* develop a Fizz app on Play store and App Store such as banks where we can safely download and use all fizz services within the app
* phase out 3rd party authenticator (Google and facebook) : you put your trust on them )-:
* improve UX regardless it's chrome-based browsers or Firefox, safari etc..
* i dont like to store my credit card online : easy for automatic payment but greatly increase consequence from hacks
* your twitter account is sleepy and poorly designed : no reference to website, no green badge to validate fizz
* cannot update myself my email : painful process, time consuming and outdated !
* bill is minimalist with no details about calls, time, to, from ...
* fizz.ca can sometimes behave weird : we have some bugs which should be addressed asap.
fizz is much better than a year ago...when i got so many random disruptions, forcing me to leave it for few months...
now it s much better : no more drop calls, 4g is stable and reliable, sms is fine. slightly more expensive but still very competitive.
next steps : enforce better services and improve online security
hacks , phishing, fraud, data privacy, web flaws and vulnerabilities have to be taken very seriously !
i'm done. hope you gonna pay attention to my / our demands (-:
20
Answers
-
Wow @kingTheod, that's quite a list.
Here are some comments:
- No one is obligated to use facebook or twitter to contact support. When needed, the chat works well for me.
- For credit card, you can use some prepaid cards (like KOHO) instead of your personal card.11 -
Hi,
Good list, but you think that Fizz will take that in consideration?11 -
Nice,
security and user experience +++9 -
À lot of requests, but I like the 2 step authentification. We are very vulnerable because everything is online.8
-
Here , we are Fizz users like you.
It will be better for you to chat directly with the Fizz customer service to talk about your request list.8 -
I agree with all of these7
-
That's a good list.6
-
Hello kingTheod,
Thank you for your suggestions and for this beautiful list.
I will have it escalated to our dedicated team to have a look over your suggestions and notes.
We appreciate your involvement and understanding.
Cheers!
Nicolae Bogdan7
This discussion has been closed.