Contact customer service?
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Patrick C. #32717
Posts: 8 ✭✭
How do I get the green bubble to appear so I can chat with a representative?
I went on the solution hub and searched for my issue and it still did not appear.
Thank you for your time!
I went on the solution hub and searched for my issue and it still did not appear.
Thank you for your time!
19
Answers
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Hi Patrick,
can you try with this instructions
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca THIS IS VERY IMPORTANT
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.9 -
You need to be patient8
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Patrick, there is also a Facebook Messenger option. Go on facebook, search for Fizz and send them your question.7
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If the chat bubble doesn't appear, it means that all the reps are busy at the moment. You can send your inquiry by messenger. They will reply within a few hours.5
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Something I find it tricky to find it also4
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Patrick,
Have you been able to chat yesterday with the Fizz customer service?
To chat without problem:
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-order-sim-card
Click on the green chat bubble when you see it down to the right of the page.2 -
I’ve been communicating with Fizz via Facebook and they reply back within minutes.1
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Hi Patrick,
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Andrei1
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