Contact customer service?

How do I get the green bubble to appear so I can chat with a representative?
I went on the solution hub and searched for my issue and it still did not appear.
Thank you for your time!

Answers

  • So_AR
    So_AR Posts: 776
    Something I find it tricky to find it also
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,720
    Patrick,
    Have you been able to chat yesterday with the Fizz customer service?
    To chat without problem:
    First, log to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-order-sim-card
    Click on the green chat bubble when you see it down to the right of the page.
  • I’ve been communicating with Fizz via Facebook and they reply back within minutes.
  • Whizz
    Whizz Posts: 9,380
    Hi Patrick,
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Andrei
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