No sound on phone calls?

Joshua K. · September 2020

Since transfering my phone to Fizz, I haven't had any audio on my phone calls. I can access my voicemail if I have a bluetooth speaker paired, but the same thing doesn't work for phonecalls. The phone call will connect, but there is no sound.

Mike · September 2020

What phone are you using?

Lieux · September 2020

Joshua read this to verify if your phone is Ok or not with Fizz https://fizz.ca/en/faq/compatible-devices
It seams like a problem with your phone.

Fizzy · September 2020

Hi Joshua

You have to do some tests with your phone. It can be a hardware issue or your phone settings need adjustment.
- When you receive a call, does your phone ring?
- During a phone call, can the other party hear you? If you do not hear the other other, can you try using the speaker phone, then try headphone, etc.
- When you are engaged in a call, try adjusting the volume settings.
.
You can also try swapping your SIM card with another phone to see if the problem repeats. This will help identify whether it is an issue with the service or with the phone/hardware.

Whizz · September 2020

Hello Joshua,
I have verified your Fizz account, and your line is active, so everything should work properly. Did you followed the advices from our community members?
Please reach us back if the situation persists. We are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina

No sound on phone calls?

Answers

Categories