Credit debit card Koho

Yannick M. #1556
Yannick M. #1556 Posts: 15 ✭✭
in Your Fizz Account
I want to pay with a credit debit card Koho and they declined my card to pay....first why ? second....it is a rule for all the credit debit card ?

Answers

  • Yannick M. #1556
    Yannick M. #1556 Posts: 15 ✭✭
    what can i do to be authorise.....
  • CaptFanta
    CaptFanta Posts: 273 ✭✭
    Are you entering the same address in Fizz that you have used for your Koho account?
  • Yannick M. #1556
    Yannick M. #1556 Posts: 15 ✭✭
    i writed the same adress than my credit card and decline all the time
  • Fizzy
    Fizzy Posts: 11,909 ✭✭
    Hi Yannick,

    Make sure your name and address entered match what you have for your Koho card. Sometimes a small change in the spelling can make a big difference.

    FYI be careful how many times you try to enter your card. If you get the limit exceeded message, you will need to contact Fizz support to reset your account before you can continue trying again.
  • Whizz
    Whizz Posts: 23,492 admin
    Hello Yannick,
    Apologies for this unpleasant situation that you've encountered.
    I've checked your account and saw that you've reached out to our support department and your situation was escalated to the team that handles these types of errors.
    As you've been informed, as soon as the answer will be provided an e-mail will be sent your way.
    If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
    Have a nice day!
    Nicolae Bogdan
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