No Service on iPhone 6 after SW updated to 13.5.1

Anjie
Anjie Posts: 1 ✭✭
in My Mobile
When I click at "Cellular" from Setting it shows nothing. in General->About: Carrier: Fizz 41.0.
The SIM card works if I put it in an another iPhone. Putting Fizz SIM card from my friend it also showed "NO Service".

Answers

  • Mike
    Mike Posts: 21,676 ✭✭
    Did you try to reset the network settings? Settings → General → Reset → Reset network settings

    IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Ahjie,
    Please, contact the Fizz support customer service by chat from 8h00 to 21h00 each day.
    First, connect you to your Fizz account.
    click on:
    https://fizz.ca/en/faq/reactivate
    Click on when you see the green chat bubble down to the right of the page.
  • Ari M.
    Ari M. Posts: 128 ✭✭
    Try reseting your network settings. if that doesn't help you can always contact fizz support chat
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    Try to reset your phone
  • Whizz
    Whizz Posts: 23,458 admin
    Hi Anjie,
    I see that you've reached us in private and a colleague of mine has advised you to reset the network settings on your device. If you've managed to do that, you can try to search again for the Fizz network. The following FAQ may come in handy: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only.
    If you've tested your SIM card in another phone and it worked, then it's definitely an issue with your iPhone 6. In case you'll still won't manage to get to the bottom of it, try to contact apple support and ask them to help you further.
    If there's anything else that we can do for you, feel free to reach us again in private:
    https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a nice day!
    Radu
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