How can I pay my bill?? For God's sake??
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Pedro C. #24690
Posts: 1 ✭✭
in Internet
Fizz is ***, and I can not pay my own bill that easily, nothing seems to work, adding a new card does not work, pressing to make a payment does not work, how to proceed?
10
Answers
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Hello Pedro,
I apologize for this unpleasant inconvenience. I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
In the meantime, after checking your account, I suggest you contact your bank and make sure they will accept the transaction that is coming from our end. Also, you can check the FAQ https://fizz.ca/en/faq/how-do-i-fix-payment-issue for additional steps on how to fix the situation you're experiencing.
Reminder, your original post was edited as it had some inappropriate words added in it. This is a public forum and all the members are equal, please follow the community guidelines as everyone.
Have a good one!
Nicolae Bogdan6 -
Hi Pedro,
I had a similar issue a couple of months ago. I couldn't actually update my credit credit that was about to expire. As odd as it sounds, what I had to do is actually change the language of the page... I know, super weird. But if nothing works for you despite following the FAQ or any staff suggestions, you might as well give it a try.
To develop a little bit on what happened in my case, here's a summary.
My profile page was in French but my communication preference was set to English. When I went in my My Profile > My Plans > Manage Plan > Payment Method, the "Add new payment method" was not available, and thus I couldn't delete the expired credit card since you need to have at least one set. But when I changed the page language to English, it actually appeared. (But it took me a little while to figure that out.)
I'm not convince this is a universal solution, but if nothing works for you, why not give it a try!
Hope this helps in any kind of way
Cheers!2 -
Pedro,
First, connect you to your Fizz account.
Click this link:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
If you need assistance from Fizz, chat with them from 8h00 to 21h00.
You can do it by yourself:
First, go into your account : my profile
Click on:payment methods
Click:Add the new payment method
Then, with this new credit card, you must associate this new payment method for each of your Fizz plan.
Return to click on: my plans
Click on :Manage my plan, click on: Payment method, click on: Manage payment method
And associate your new card to your plan.
Once, it'sdone for each of your plan,
Return to: My profile
Click on: Payment method
Click on: Delete the old card
Click on: Save changes2 -
Hi Pedro,
It seems to be a technical issue many people experience lately. Probably a bug in the system.
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate in marking my answer the best if it was useful to you.
Have a great day ! 2 -
Hi !
Quick follow-up. Problem resolved?0
This discussion has been closed.