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How can I pay my bill?? For God's sake??
Pedro C. #24690
Fizz is ***, and I can not pay my own bill that easily, nothing seems to work, adding a new card does not work, pressing to make a payment does not work, how to proceed?
I apologize for this unpleasant inconvenience. I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ
, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
In the meantime, after checking your account, I suggest you contact your bank and make sure they will accept the transaction that is coming from our end. Also, you can check the FAQ
for additional steps on how to fix the situation you're experiencing.
Reminder, your original post was edited as it had some inappropriate words added in it. This is a public forum and all the members are equal, please follow the community guidelines as everyone.
Have a good one!
Cedric S. #24699
I had a similar issue a couple of months ago. I couldn't actually update my credit credit that was about to expire. As odd as it sounds, what I had to do is actually change the language of the page... I know, super weird. But if nothing works for you despite following the FAQ or any staff suggestions, you might as well give it a try.
To develop a little bit on what happened in my case, here's a summary.
My profile page was in French but my communication preference was set to English. When I went in my My Profile > My Plans > Manage Plan > Payment Method, the "Add new payment method" was not available, and thus I couldn't delete the expired credit card since you need to have at least one set. But when I changed the page language to English, it actually appeared. (But it took me a little while to figure that out.)
I'm not convince this is a universal solution, but if nothing works for you, why not give it a try!
Hope this helps in any kind of way
code de référence: YJRSP, referral code: YJRSP
First, connect you to your Fizz account.
Click this link:
If you need assistance from Fizz, chat with them from 8h00 to 21h00.
You can do it by yourself:
First, go into your account : my profile
Click on:payment methods
Click:Add the new payment method
Then, with this new credit card, you must associate this new payment method for each of your Fizz plan.
Return to click on: my plans
Click on :Manage my plan, click on: Payment method, click on: Manage payment method
And associate your new card to your plan.
Once, it'sdone for each of your plan,
Return to: My profile
Click on: Payment method
Click on: Delete the old card
Click on: Save changes
It seems to be a technical issue many people experience lately. Probably a bug in the system.
I suggest you contact Fizz directly to get it resolved.
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
Don't hesitate in marking my answer the best if it was useful to you.
Have a great day !
Quick follow-up. Problem resolved?
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