How can I pay my bill?? For God's sake??

Fizz is ***, and I can not pay my own bill that easily, nothing seems to work, adding a new card does not work, pressing to make a payment does not work, how to proceed?


  • Hi Pedro,
    I had a similar issue a couple of months ago. I couldn't actually update my credit credit that was about to expire. As odd as it sounds, what I had to do is actually change the language of the page... I know, super weird. But if nothing works for you despite following the FAQ or any staff suggestions, you might as well give it a try.
    To develop a little bit on what happened in my case, here's a summary.
    My profile page was in French but my communication preference was set to English. When I went in my My Profile > My Plans > Manage Plan > Payment Method, the "Add new payment method" was not available, and thus I couldn't delete the expired credit card since you need to have at least one set. But when I changed the page language to English, it actually appeared. (But it took me a little while to figure that out.)
    I'm not convince this is a universal solution, but if nothing works for you, why not give it a try!
    Hope this helps in any kind of way :)
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,701
    First, connect you to your Fizz account.
    Click this link:
    If you need assistance from Fizz, chat with them from 8h00 to 21h00.
    You can do it by yourself:
    First, go into your account : my profile
    Click on:payment methods
    Click:Add the new payment method
    Then, with this new credit card, you must associate this new payment method for each of your Fizz plan.
    Return to click on: my plans
    Click on :Manage my plan, click on: Payment method, click on: Manage payment method
    And associate your new card to your plan.
    Once, it'sdone for each of your plan,
    Return to: My profile
    Click on: Payment method
    Click on: Delete the old card
    Click on: Save changes
  • Hi Pedro,
    It seems to be a technical issue many people experience lately. Probably a bug in the system.
    I suggest you contact Fizz directly to get it resolved.
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    Don't hesitate in marking my answer the best if it was useful to you.
    Have a great day ! :)
  • EdmTrance
    EdmTrance Posts: 2,812
    Hi !
    Quick follow-up. Problem resolved?
This discussion has been closed.