I have to much noise on all calls. what to do ?
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I just moved to Fizz , and everybody calling me found that I have too much noise from my end , I tried the same phone with another sim provider , every thing was ok , whenever I switched to fizz I do have a huge noise, I tried to change my location but it is still on ,, I have it on 100 % of calls ..people even stop calling me on phone and prefer whatsapp because of this noise
6
Answers
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Very strange, you should contact the support in order to investigate4
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Hello Mohd,
I apologize for the noise you are using when you are making your calls, in this case, as Mike said, I suggest you contact our support department so that they can have a look.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
Have a good one!
Nicolae Bogdan5 -
Hi Mohd!
I think it's an network incompatibilty problem with your cellphone or it's a network outage problem. Another person Vania got the same problem today so i think it's an outage or network problem. You can see Vania problem at: https://community.fizz.ca/questions/2350203-noise-call-earphone
Wait 24 hrs at least to let fizz repair his network or contact a support rep!
Contact the support by login in your account dashboard then clicking the green chat bubble to ask a rep!
Have a nice day! It's been a pleasure to assist you!3 -
Hi Mohd,
Can you tell us your zone (not in the detail) an other user have the same problem In Montreal (plateau area)3 -
Try to reboot the phone.3
This discussion has been closed.