I have to much noise on all calls. what to do ?

Mohd A.
Mohd A. Posts: 1
I just moved to Fizz , and everybody calling me found that I have too much noise from my end , I tried the same phone with another sim provider , every thing was ok , whenever I switched to fizz I do have a huge noise, I tried to change my location but it is still on ,, I have it on 100 % of calls ..people even stop calling me on phone and prefer whatsapp because of this noise

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    Very strange, you should contact the support in order to investigate
  • EdmTrance
    EdmTrance Posts: 2,845
    Hi Mohd!
    I think it's an network incompatibilty problem with your cellphone or it's a network outage problem. Another person Vania got the same problem today so i think it's an outage or network problem. You can see Vania problem at: https://community.fizz.ca/questions/2350203-noise-call-earphone
    Wait 24 hrs at least to let fizz repair his network or contact a support rep!
    Contact the support by login in your account dashboard then clicking the green chat bubble to ask a rep!
    Have a nice day! It's been a pleasure to assist you!
  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    Hi Mohd,
    Can you tell us your zone (not in the detail) an other user have the same problem In Montreal (plateau area)
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,713
    Try to reboot the phone.
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