Why did not I receive my Sim card and the post office returned my Sim card to your company?
Best regards,
Answers
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We are users, you need to contact the customer service
You can only receive the SIM by mail
Did you check the address in your accoun to be sure that it is the right one?
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
14 - Go to this page https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do, if you are not connect login
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Vahid,
We are Fizz users like you.
Please contact the Fizz customer support by chat about your sim card return. (from 8h00 to 21h00), each day.
See this link:
https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do14 -
Unfortunately, but we are users just like you, so you need to communicate with the support in order to solve this problem.13
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Comme mentionné précédemment, il faudra contacter le service à la clientèle directement. Vous pouvez leur écrire via messenger. De plus, il n'y a pas de boutique Fizz pour aller chercher votre carte SIM.1
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unfortunately, there is no store, you will need to contact the support to send you a replacement.11
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You’ll have to contact Fizz - if the post office is returning mail there must be something wrong with the address (wrong postal code or something.8
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Mike has the best answer; time to select his reply as "best answer" and close this discussion.6
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You will have to communicate with the customer service. Feel free to share the resolution below to help future users. Thanks!4
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You need to contact the support for that3
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Hello Vahid,
I've checked your account and I see that you ordered a new SIM card and activated your mobile plan yesterday. One of my colleagues has already refunded you for the first one that you didn't get. The refund is visible on your account on My plans (your mobile plan) - Transaction history. For more details, please have a a look at our FAQ: https://fizz.ca/en/transaction-history.
Have a good one!
Radu3
