Why did not I receive my Sim card and the post office returned my Sim card to your company?

vahid J.

I Just found that the post office returned my sim card, due to some mistakes in my address. Please let me know what I should do. I already registered for your home internet and it is great and I want to transfer my phone number to your operator from another company. So If it is possible, resend me a sim card or let me know there is any shop that has a Fizz sim card in Saint Jean sur Richelieu?
Best regards,

Mike

We are users, you need to contact the customer service

You can only receive the SIM by mail

 

Did you check the address in your accoun to be sure that it is the right one?

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do,  if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP

Vahid,
We are Fizz users like you.
Please contact the Fizz customer support by chat about your sim card return. (from 8h00 to 21h00), each day.
See this link:
https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do

Olga P. #15146

Unfortunately, but we are users just like you, so you need to communicate with the support in order to solve this problem.

Mélissa F. #18501

Comme mentionné précédemment, il faudra contacter le service à la clientèle directement. Vous pouvez leur écrire via messenger. De plus, il n'y a pas de boutique Fizz pour aller chercher votre carte SIM.

Beter

unfortunately, there is no store, you will need to contact the support to send you a replacement.

SW_Sk8

You’ll have to contact Fizz - if the post office is returning mail there must be something wrong with the address (wrong postal code or something.

redhead

Mike has the best answer; time to select his reply as "best answer" and close this discussion.

clau3166

You will have to communicate with the customer service. Feel free to share the resolution below to help future users. Thanks!

Marisol G.

You need to contact the support for that

Whizz

Hello Vahid,
I've checked your account and I see that you ordered a new SIM card and activated your mobile plan yesterday. One of my colleagues has already refunded you for the first one that you didn't get. The refund is visible on your account on My plans (your mobile plan) - Transaction history. For more details, please have a a look at our FAQ: https://fizz.ca/en/transaction-history.
Have a good one!
Radu