I can’t make any calls on my phone,why?
Options
Yan L. #16700
Posts: 2 ✭✭
I can’t make any calls on my phone, why?
23
Answers
-
When did you renew your plan?
Check if there was a problem with the renewal
Make sure you have minutes
Did you try to restart the phone?
The phone was working before?
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
Click on my link, stay on the page and you will get the opportunity to chat with the support, check in the bottom right the green icon13 -
Do you have a plan active on your line? If not, is it possible that your telephone is not properly configured?13
-
Hi Yan,
I'm really sorry to hear about it!
Can you receive calls? Please verify if the other mobile services are working (SMS, mobile data).
To be able to help you more efficiently, we'll need more details about this situation. I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
Have a good one!
Radu14 -
Please provide some more context on what specifically is not working and what you have observed. Otherwise there are simply too many different possibilities.
14 -
Can you elaborate a little more about the situation you're experiencing?12
-
Sorry for this situation8
-
Check that your credit card payment didn't get decline for some reason.6
-
Sorry to hear that, it's fair to say that's not normal. First off, you should check that your current month was paid properly by checking your credit card statement. If it was, but things still don't work, contact Fizz via their facebook page or on the chat on the official site.2
-
Check band compatibility of the phone4
-
thanks a lot for all the answers. I have paid for an unlimited voice, but I can't make any phone calls since the beginning of the current payment cycle.
I have connected to Fizz, it didn't fix so far6 -
Reset the phone.
Speak to them.3 -
If problem persists, contact the support1
-
Did you try rebooting your phone?
Your phone might just had lost the connection2 -
Try the SIM card on a different phone if possible. Or reboot the phone1
-
Is it fixed now ?0
This discussion has been closed.